The Alternative Technology Association (publisher of Sanctuary magazine) collects and holds personal information for the purposes of:
- Providing a requested product or service
- Managing and administering the product or service
ATA employees, volunteers and contractors may have access to personal information of our staff, members, subscribers, customers and contacts.
This information is treated with the strictest confidentiality at all times and is not used for any other purpose than specified in accordance with our responsibilities under the National Privacy Principles (NPP 4.1).
At no time is this information taken from the office or disclosed to a third party without the express permission from the relevant client/individual.
The ATA is not bound by, but aims to comply and operate within the National Privacy Principles (NPP). See the Guidelines to the National Privacy Principles
Terms & Conditions
If you wish to return an item due to an error on our part or you received something damaged, the Alternative Technology Association (ATA) will cover all costs associated with returning the merchandise and sending a replacement. Please contact us first so we can agree on the nature of the error, and if it is necessary for the items in question to be returned.
The ATA is unable to accept returns nor refund for CD Roms, DVD’s, electronics kits, book sales, e-publications, consumable items such as batteries or items returned more than 14 days after delivery.
Please note that normal wear and tear, misuse or neglect voids any warranties, expressed or implied.
If you are returning an item for any other reason you must contact the ATA first for approval. In this case, you are responsible for the return shipping charge.
It is always best to contact the ATA to discuss the specific fault even when outside the 14 day period.
If you have any questions regarding a return please contact us on (03) 9639 1500 if calling from within Australia or + 61 3 9639 1500 if calling from elsewhere. Alternatively use the contact information on the Contact Us page.